Managed Technology Plans

Proactive Support. Scalable IT Services.

Managed Service Plan Features

Service Feature

Help Desk & Support

Proactive Monitoring

Patch Management

Basic Security

Advanced Security

Cloud Management

Backup & DR

vCIO / Strategic Consulting

Compliance & Regulatory

AI/Automation Tools

Dedicated Engineer

Third-Party Vendor Management

On-Site Visits

Reporting & Insights

24/7 Emergency Response

Essential
Email / Phone (8×5)
Basic System Monitoring
Windows OS Patching Only
AV / Firewall Management
Add-On
Add-On
Basic File-level Backup
Annual IT Strategy Review
Add-On
Add-On
Add-On
Limited / Best Effort
Paid On-Site as Needed
Monthly Basic Reports
Add-On
Professional
24×7 Remote Support
Advanced Endpoint & Network Monitoring
OS + Microsoft App Patching
AV / Firewall + Phishing Email Filter
Add-On
Essential Cloud (Office 365 Admin)
Image-based Backup & Basic Recovery
Quarterly Business Reviews (QBRs)
Basic Guidance
Automated Ticket Routing
Add-On
Included
1 Scheduled On-Site / Month
Quarterly Reports with Recommendations
Add-On Option
Advanced + Secure Cloud
24×7 Remote & Emergency On-site
Full Network & Cloud Infrastructure
OS + 3rd Party App Patching
Advanced AV (EDR), Firewall, Email Sec.
AI-Based Threat Detection + Vulnerability Scanning
Hybrid/Multi-Cloud Management
Managed Backup & DR (Cloud Replication)
Monthly QBRs + Roadmap Planning
Compliance Monitoring & Reporting
AI-Based Performance & Security Analytics
Optional Add-On
Included
2 Scheduled On-Site / Month
Monthly Detailed System & Security Reports
Included
Customized Solutions
24×7 Remote & Priority On-site
Full Network, Cloud & Custom Alerts
OS + 3rd Party App + Critical Updates
Advanced EDR + SOC Integration
Full SIEM/SOC + Zero Trust Framework
Fully Managed Cloud Environments
Comprehensive DR with RPO/RTO SLAs
Monthly QBRs + Dedicated vCIO
Full Compliance Management (Audits)
Custom AI Integrations & Automation
Included
Included
Unlimited Scheduled On-Site
Real-Time Dashboards & Custom Reports
Priority Response

PROGRESS (MSP)

Managed IT Services

MANAGED IT SERVICES

Network Challenges?
Our Managed IT Solutions Deliver Peace of Mind.

Cybersecurity Service

CYBERSECURITY

Protect Your Business
Advanced Endpoint and Data Security. We’ll help you implement safeguards from cyber threats.

Cloud Services

CLOUD SERVICES

Navigate the Cloud with Confidence.
Rely on our cloud services which can be customized for your business to provide reliable support, security, and performance optimization.

Managed IT Services

INFRASTRUCTURE

Secure and Scalable IT Solutions.
We build IT infrastructure that grows with your business.


Schedule a free consultation to discuss your goals

challenges, and explore potential solutions.

Call 657-345-9830 today.

Or use the form below.

Existing customers please use the client portal to create a ticket.

Testimonials

Why our clients chose Progress MSP
Managed IT Services

Our on-premise server room was outdated, overcrowded, and in desperate need of an upgrade. Our goal was to transition to a professional colocation facility and migrate specific web services to the cloud. After exploring multiple IT service providers, we were impressed by Progress MSP’s extensive experience in both server migrations and cloud transitions. Their meticulous planning ensured a seamless process with minimal disruption to our customers and employees. From coordinating with cabling contractors to configuring our AWS environment, their team handled every aspect flawlessly. We’re extremely satisfied with our partnership with Progress MSP as our trusted managed service provider.

Rod Manalo
Operations Manager – AMI

Progress MSP has been instrumental in our company’s rapid growth.

Their expert IT optimization across multiple locations and comprehensive security strategy provide a significant competitive edge.

Previously, managing IT without an in-house team was a constant source of anxiety, especially during system outages.

Thanks to Progress MSP’s proactive 24/7/365 monitoring and responsive support, these concerns have been eliminated.

Their exceptional service and expertise are highly recommended.

Brian Matthews
Manager HCP Partners

Progress MSP was the perfect solution for our accounting firm’s IT needs.

Their local support team is incredibly responsive, often anticipating and resolving issues before we even realize there’s a problem.

Their remote support is highly recommended as wellwith quick ticket resolution times.

Since partnering with them, our IT operations have been seamless.

We appreciate their flexibility and commitment to exceptional service, especially without the burden of a long-term contract.

Mary R. Cruz
MRC Accounting – City of Orange.

Our network suffered from chronic instability due to previous IT mismanagement.

One of my customers who owned a local delivery service recommended Progress MSP.

 Within a week, their team visited our offices to assess our infrastructure, created a support and stabilization plan, and executed it flawlessly on time and within budget.

Their proactive monitoring system now ensures ongoing network reliability.

Eve Nunga
COO, ECH Cargo Logistics

Be our technology partner and let’s start making PROGRESS today!