Updated as of 04/25/2025

1. This site is owned and operated by Progress MSP (“the Company”) with its website located at ‘https://progressmsp.com/’ (“the Website”). For the purposes of this Privacy Policy, unless otherwise specified, all references to Progress MSP includes the Company and the Website.

2. The Company provides:
I.T. Services & Solutions, Managed I.T. Services, and I.T. Consulting.

3. Your privacy on the Internet is of the utmost importance to us. We will never share your personal information with any third party, but because we may gather certain types of information about our users, we feel you should fully understand our policy and the terms and conditions surrounding the capture and use of that information. This privacy statement discloses what information we gather and how we use it.

4. The private information you provide on the Website will be used only for its intended purpose.

5. We protect your personal information in accordance with applicable U.S. privacy laws.

7. As a general rule, the Company does not collect personal information about you when you visit the Website, unless you choose to provide such information to us. Submitting personal information through the Website is voluntary. By doing so, you are giving the Company your permission to use the information for the stated purpose. However, not providing certain information may prevent the Company from providing you with the Services (hereinafter defined in Clause 8).

8. If you choose to provide us with personal information on the Website, through methods such as submitting information through our Website, giving the Company a call and/or sending us an email at servicedesk@progressmsp.com, we may use that information to help us provide you with information and/or service(s) (collectively referred to as (“the Services”)).

9. We may also use the personal information to respond to any of your message(s) and/or feedback(s). The information we may receive from you varies based on what you do when visiting the Website. COLLECTION OF PERSONAL INFORMATION

10. By using the Website and its functions, you may provide basic information such as, including but not limited to, your name, phone number, address and email address which allows us to send information, provide updates and/or process the type of Services you so desire.

11. If you sign up with the Company and/or purchase services through the Company, we may also collect, including but not limited to, billing and credit card information.

12. The Company encourages you to review the privacy statements of the Websites you choose to link to and from the Company so that you can understand how those Websites collect, use and share your information (“Third Party Website”). The Company is not responsible for the privacy statements or other contents on the Third Party Website outside of the Company’s Website.

13.1 ‘Identifying information’ (i.e. name, date, gender and age).

13.2 ‘Contact information’ (i.e. home / office address, home / mobile / office phone numbers); and

13.3 ‘Financial information’ (i.e. bank account and number, credit card number and details). We do not store credit card information rather we generally route credit card transactions through secured PCI compliant payment processors.

14. As a general rule, you have the right not to provide the foregoing information when dealing with the Company and/or when we provide the Services to you. However, failure to provide certain information may result in limitations, including but not limited to, our inability to deliver the Services.

15.1 The internet domain name from which you access our Website (for example, “xcompany.com” if you use a private internet access account, or “yourschool.edu” if you connect from an educational domain);

15.2 The internet protocol (“IP”) address (a unique number for each computer connected to the internet) from which you access our Website;

15.3 The type of browser used to access our Website;

15.4 The operating system used to access our Website;

15.5 The date and time you access our Website;

15.6 The Universal Resource Locators (“URLs”) or address of the pages you visit.

15.7 Your username, if it was used to log in to the Website; and

15.8 If you visited this Website from another website, the URL of the forwarding site.

16.1 ‘Session’: Session cookies last only as long as your web browser is open. Once you close your browser, the cookie is deleted. Websites may use session cookies for technical purposes such as to enable better navigation through the site, or to allow you to customize your preferences for interacting with the site.

16.2 ‘Persistent’: Persistent cookies are saved on a user’s hard drive in order to determine which users are new to the site or are returning.

18. The Company does not sell, rent or lease its customer list to third parties.

19. The Company may, from time to time, contact you on behalf of, including but not limited to, third parties about a particular offering that may be of interest to you. In those cases, your personal information (i.e. email, name, address, telephone number) is transferred to the third party.

20. The Company may share data between/with, including but not limited to, the third parties to help perform statistical analysis send you email, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these Services to the Company and they are required to maintain the confidentiality of your information.

21. The Company may keep track of the Website and pages our users visit within the Company, in order to determine what the Company services are the most popular. The data is used to deliver customized content and advertising within the Company to customers whose behavior indicates they are interested in a particular subject area.

21.1 We may use third-party tools such as Google Analytics, email marketing platforms, and customer service integrations to improve user experience and marketing effectiveness. These tools may collect anonymous data such as pages visited, time on site, or interaction behavior. We do not share personally identifiable information unless necessary for delivering requested services.

22. The personal information you provide to us whether voluntarily or automatically as the foregoing paragraphs describes, may be used and disclosed without limitations, to our employees, staff, insurers, professionals, agents, suppliers, subcontractors and/or other parties we deem fit for the purpose and in the manner reasonably necessary for the carrying out of the Services and for purposes set out in this Privacy Policy.

23. Personal information may be disclosed and/or supplied between the third parties. When personal information is disclosed and/or supplied between the third parties all terms and conditions contained herein shall have effect for the purpose of protecting your personal information.

24. Compliance with legal requirements for the enforcement of law, regulations, court orders, subpoena, warrant during the course of a legal proceedings or otherwise may render our need to disclose personal information.

25. Personal information may also be used to protect and safeguard the copyright, trademarks, legal rights, intellectual property rights or safety of the Company.

The Company processes personal information where required by law, based on one or more of the following legal bases:
– Your consent;
– The performance of a contract;
– Compliance with a legal obligation;
– Our legitimate business interests, including providing and improving our Services.

This Privacy Policy is intended to comply with applicable U.S. privacy laws, including the California Consumer Privacy Act (CCPA), and any other relevant privacy legislation as applicable to your region or industry.

28.1 YOUR RIGHTS

You have the right to:
– Request access to the personal data we hold about you.
– Request correction of inaccurate or incomplete data.
– Request deletion of your personal data where legally permissible.
– Object to or restrict how we process your data.
– Request data portability for information you have provided.

To exercise any of these rights, please contact us at servicedesk@progressmsp.com.

30. The Company welcomes your questions or comments regarding the foregoing Terms.

Please contact us by e-mailing:

servicedesk@progressmsp.com

Effective as of 04/25/2025